Solar panel cleaning is quoted individually, and we will not put a number on it before we have seen the roof. Panel count, roof pitch, height and how we can safely reach the array all change the job substantially, and guessing from a description helps nobody. Every quote follows a site visit or a drone survey.
Roof pitch and access affect the quote as much as panel count does. A single-storey house with a gentle tiled pitch and a safe ladder position is straightforward. A steep metal roof at three storeys needs anchor points and more setup time, so the job is bigger even when the panel count is identical.
So the process is simple: message us the address, we arrange a visit or fly the drone over the roof, and you get a firm written price before anything is booked. No deposit, no obligation, and no number invented over the phone.
Yes, measurably. Soiling losses in tropical coastal conditions typically run 5% to 15% of output, and heavily soiled arrays with bird droppings or lichen can lose more. In Penang the combination of humidity, construction dust and salt carry means panels accumulate a film that rinses off far less readily than in a dry climate.
The loss is not evenly spread across the array, which matters more than the headline figure. A single badly shaded or fouled panel in a string can drag down the whole string, so a few heavily soiled panels cost you more than the average suggests. Cleaning removes that bottleneck.
If you monitor your inverter, note your daily generation figure before we come and compare it a week after. Customers with monitoring routinely report the difference themselves, which is a more honest measure than anything we could claim.
Not with our method. We use a pH-neutral wash and soft brushes with purified water — no acids, no abrasives, no high-pressure jets on the panel face. That matters because most panels carry an anti-reflective coating that a harsh chemical or pressure washer will degrade, and that degradation is permanent.
We also work on the panel face only, and we never stand or lean on panels. Walking on a module can cause micro-cracks in the cells that are invisible from the surface and quietly reduce output for years. Our crews work from the roof surface or from a pole where the pitch allows.
We do not touch wiring, connectors, mounting rails or inverters. If we notice something that looks wrong — a loose clamp, a chewed cable, a cracked module — we photograph it and send it to you to pass to your installer.
The core of the visit is the panel face, cleaned and rinsed with purified water so it dries without mineral spotting. Alongside that we clear what causes the soiling to come back quickly.
Twice a year suits most Penang installations. The state gets enough rain to rinse light dust, but rain alone does not shift the greasy film that forms in humid coastal air, and it does nothing about bird droppings. A six-month cycle keeps soiling losses low without over-servicing.
Some situations need more. Arrays under trees, near a busy road, close to active construction — much of Batu Kawan and the Bayan Lepas industrial belt — or on a roof birds favour may need quarterly attention. Panels on a factory roof near heavy industry are usually the fastest to foul.
The simplest guide is your own monitoring. If generation drifts down over a couple of months with no change in weather, soiling is the usual explanation.
Yes, including installations on factory roofs around Bayan Lepas, Juru and Batu Kawan. Commercial jobs are scheduled around your operating hours, and we can work Saturdays or early mornings so nothing interrupts production. Large arrays are surveyed by drone first, which gives us panel count and condition without anyone walking a production roof.
For commercial customers we provide a written photo report per visit, which is generally what facilities teams need for maintenance records. We can also work to a fixed schedule so you are not raising a request each time.
Ours, with two conditions we always check first. We need a safe position to set a ladder or work from, and we need to know the roof structure will take a person. Most Penang residential roofs are fine; some older tiled roofs and thin metal-deck factory roofs are not, and on those we work from poles at the edge or decline the job rather than risk a foot through your ceiling.
Where the array is genuinely unreachable safely, we say so on the first call. That is a small number of jobs a year, usually steep three-storey roofs with no anchor point and no scaffold. Pretending otherwise gets somebody hurt.
You do not need to arrange anything. No scaffold, no lift hire, no permits for residential work. Commercial sites with their own safety induction requirements are the exception, and we work to whatever your facilities team requires.
Early morning wherever possible, and there is a real reason for it. Panel glass sitting in full Penang afternoon sun gets hot enough that water evaporates on contact, which leaves the mineral spotting we are trying to avoid and can thermally shock the glass. Cool panels clean better and dry cleaner.
It also means we are off your roof before the heat of the day, which is safer for the crew and quicker for you. Most residential solar jobs here start at 8:30 AM and are finished before noon.
If your array is shaded in the afternoon, a later slot is fine. Tell us the orientation when you request the quote and we will schedule for whichever half of the day suits the roof.
Both of ours. The 48-Hour Guarantee gives you two days to look at the array and flag anything missed, and we return free. The Streak-Free Guarantee covers the finish, so if panels dry with mineral spotting we redo them.
Neither guarantee depends on job size, and neither requires you to argue for it. Message 011-8888 2025 on WhatsApp with a photo and we will arrange the return visit.
Spot something we missed within 48 hours of the job and we come back and fix it free.
Purified water and proper technique. If your glass dries streaky, it is on us to redo.
We quote after seeing the roof, not before — every array is different, so a figure over the phone would be a guess. We arrange a short site visit or fly a drone over the roof, then send a firm written price. Roof pitch and safe access affect it as much as panel count.